Privacy Policy
Last Updated:
1. Introduction
HeyParker.ai ("we," "our," or "us") operates an AI agent platform that provides intelligent automation and assistance services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Account Information
Email address and authentication credentials
Profile information (name, organization)
Billing and payment information
2.2 Usage Data
API requests and responses
Agent interactions and conversation logs
Performance metrics and usage analytics
Device and browser information
IP addresses and location data
2.3 AI Training Data
User inputs and prompts submitted to AI agents
Feedback on AI responses and corrections
Custom agent configurations and workflows
2.4 Technical Data
Server logs and error reports
Database queries and response times
Authentication tokens and session data
3. How We Use Your Information
3.1 Service Provision
Process and respond to your AI agent requests
Maintain and improve platform functionality
Provide customer support and troubleshooting
3.2 AI Model Enhancement
Train and improve our AI models (with appropriate anonymization)
Develop new features and capabilities
Optimize response accuracy and performance
3.3 Platform Operations
Monitor system performance and security
Conduct analytics for service improvement
Ensure compliance with usage policies
4. Data Processing and Storage
4.1 Infrastructure
Data is stored on secure AWS infrastructure, GCP and Vercel (EC2, Lambda, Fargate)
Database management through Supabase with encryption at rest
Serverless functions for processing sensitive operations
4.2 Data Retention
Conversation logs: 90 days (unless explicitly deleted)
Account data: Duration of account plus 30 days
Analytics data: 24 months in aggregated form
Billing records: As required by law
4.3 Data Security
End-to-end encryption for sensitive communications
Regular security audits and vulnerability assessments
Access controls and authentication via secure tokens
Automated backup and disaster recovery procedures
5. Third-Party Services
We integrate with the following services that may process your data:
5.1 Essential Services
Supabase: Database and authentication services
AWS Services: Cloud infrastructure and computing
Postmark: Email delivery and notifications
5.2 Analytics and Monitoring
Performance monitoring tools
Error tracking and logging services
Usage analytics (anonymized)
5.3 Payment Processing
Secure payment processors for billing
PCI-compliant transaction handling
6. AI-Specific Privacy Considerations
6.1 Model Training
Personal data is anonymized before use in model training
You can opt out of having your data used for training
We implement differential privacy techniques where applicable
6.2 AI Responses
AI responses are generated based on your inputs and our models
We do not guarantee accuracy of AI-generated content
Conversations may be reviewed for quality assurance
6.3 Data Minimization
We only collect data necessary for AI functionality
Automatic deletion of unnecessary conversation data
Regular audits of data collection practices
7. Your Rights and Controls
7.1 Access and Portability
Request copies of your personal data
Export conversation history and agent configurations
API access to retrieve your data programmatically
7.2 Correction and Deletion
Update or correct your account information
Delete specific conversations or entire account
Right to be forgotten (where legally applicable)
7.3 Control Over AI Training
Opt out of data use for model training
Request exclusion of specific conversations
Control over data sharing with third parties
8. Data Sharing and Disclosure
We do not sell your personal data. We may share information in these circumstances:
8.1 With Your Consent
When you explicitly authorize sharing
For integrations you've enabled
8.2 Service Providers
Third-party vendors supporting our operations
Cloud infrastructure providers (AWS)
Payment processors and email services
8.3 Legal Requirements
To comply with legal obligations
To protect our rights and users' safety
In response to valid legal requests
9. International Data Transfers
Data may be processed in multiple AWS regions
We implement appropriate safeguards for international transfers
Compliance with GDPR, CCPA, and other applicable regulations
10. Cookies and Tracking
10.1 Essential Cookies
Authentication and session management
Platform functionality and preferences
10.2 Analytics Cookies
Usage patterns and performance metrics
Error tracking and debugging information
10.3 Cookie Control
Manage cookie preferences in your account settings
Browser-level cookie controls respected
11. Data Breach Notification
In the event of a data breach:
We will notify affected users within 72 hours
Relevant authorities will be informed as required
We will provide clear information about the incident and our response
12. Children's Privacy
Our platform is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
13. Updates to This Policy
We may update this policy periodically
Users will be notified of material changes
Continued use constitutes acceptance of updates
14. Contact Information
For privacy-related questions or requests:
Email: privacy@heyparker.ai
Address: [Your Business Address]
Data Protection Officer: [If applicable]
15. Jurisdiction and Compliance
This policy is governed by [Your Jurisdiction] law and complies with:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable privacy laws